Why didn't I receive the automatic email after placing my order?
When registering an account or placing an order, please carefully check and confirm that your email address is correct, has no spelling errors, and that your mailbox is not full. Also, please check if our email was mistakenly filtered into your spam folder.
If you have verified all of the above and still haven't received the email, please contact us via Email 📧
When will my package be shipped?
If your order includes a video, packing takes 4-6 days. If no video is requested, packing usually takes 2-4 days. Once your order has shipped, you will receive an email with further information.
We currently ship within the U.S. and its territories only, but we’re working on expanding to more regions soon❤️
When will my packing video be posted on TikTok?
If you purchased a packing video, it is usually posted 7-20 days after your order.
As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!
How long does shipping take?
Under normal customs clearance, most of our packages are delivered within 7–15 days, with the majority arriving around 10 days.
Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before checkout.
How can I track my order?
When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package.
⚠️ For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources.
Why does my order show as payment failed?
Using the Chrome browser usually resolves most payment issues. We offer Apple Pay, Google Pay, Credit Cards, and Shop Pay—all designed to make checkout fast, secure, and flexible. Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you are unsure about anything!
